FAQs

Hotel Reservation
How do I book Zero to One stay?
To book Zero to One stay you can visit our website www.zerotoonestay.com and directly call us at +91-6294 301 240 / +91-8902 274 820. Online booking is also available.
When is my reservation confirmed?
Once the payment has been made, your reservation stands confirmed.
For how many people I can make a reservation? Are booking for groups possible online?
Reservation depends upon which online portal you are booking from. Most of the portals allow 10 adults (or 5 Couples) with 2 children each couple. Group bookings are not possible online however, it is possible if you call us directly on 7980658917 and we will assist on the same.
The cost in online portal is very less as compared to the rates provided, can’t you provide the rates lesser than the online rates?
We quote rates as good as online with a benefit of personalised services. Online portals use their own promotion.
Can you make an itinerary for Gangtok, North Sikkim and Pelling?
Yes, we can make an itinerary for all the mentioned destinations. We have the expertise who will design a perfect itinerary for you, please contact 7980658917.
What is your cancellation and child policy?
  • No cancellation charges applicable for cancellation upto 8 days prior to check in.
  • One Night Retention charges will be charged in terms of cancellation within 7 to 4 days prior to Check-In.
  • Full Retention Charges will be charged in terms of cancellation within 3 days prior to Check-In.
  • Children below 5 years without extra bed will be complimentary.
  • Children above 5 years will be counted as one extra person & will be charged mentioned above.
What forms of payment can be used?
If you are booking online, be it any Online Portal or our own website (www.zerotoonetay.com) any Debit/Credit card is accepted. If you are booking directly from us then you may deposit cash/cheque/NEFT to the bank details which would be provided to you. Apart from all this, we also provide ‘Direct Pay’ link for online payment.
Which credit cards are accepted?
All Cards.
Which online payment do you offer?
You may book directly from our website (www.zerotoonestay.com) or we also provide ‘Direct Pay’ link, where you just have to click and follow the link and make the payment using your Debit/Credit card.
Facilities
What is the check-in time?
The check-in time is 1 pm.
At what time is the check-out?
The check-out time is 12 noon.
What are the reception opening hours?
The reception is open 24hours and we have personnels to assist you both during day and night.
Is parking available at the hotel?
We have parking facility in our property in Chandmari, Gangtok i.e Silk Route Residency. Advance intimation is required for booking the same for overnight parking.
Can I bring my pet?
We do not allow pet in our hotel.
Can I book two rooms of different categories?
Yes, you can book two rooms of different categories.
Do you have wheel chair access in all the hotels?
No, as of now.
Do you have a tea/coffee maker in the room?
Yes only in select rooms.
Do you charge for a room heater?
Yes
Do you offer or organize hotel shuttle?
Yes, our property in Chandmari, Gangtok organize taxi service at a very minimal cost.
What do you provide in a honeymoon packages?
Floral bed decoration, wine and cake. Any specific additional requirements are also catered to on advance intimation.
Do you have a swimming pool in any of your hotels?
No.
Do you have elevator in your hotel?
No.
Do you have bath tubs?
No.
Do you offer child rates?
Yes, Zero to One stay offer family-friendly rates. Infant to 5 years is non-chargeable and above 5 years the rates are CP 700/- and MAP 1000/-
What are CP, MAP and AP?
CP and MAP are meal plans.
  • Continental Plan or CP is room rent+breakfast.
  • Modified American Plan of MAP is room rent+breakfast+dinner.
  • American Plan or AP is room rent+breakfast+lunch+dinner.
What is the cost of extra bed does it depends on MAP, CP plan?
Yes, the extra bed depends on the meal plan.
  • CP 700/-
  • MAP 1000/-
Can you prepare an itinerary at a low cost?
Yes we can prepare an itinerary at the best possible low cost.
Do you offer corporate discount?
Yes, we offer corporate discounts and for further details please get in touch with us at 7980658917.
Do you have separate rates for groups?
Yes, we have separate rates for groups.
Do you have same rates all over your hotels in Gangtok?
The rate varies from property to property.
Temperature and Distance
What is the temperature in Gangtok/ Pelling/Lachung/Lachen during winter and summer?
Summer :
  • Gangtok 20-25 Degree Celsius
  • Pelling 17-20 Degree Celsius
  • Lachung and Lachen 12-18
Winter:
  • Gangtok 4-7 Degree Celsius
  • Pelling 2-10 Degree Celsius
  • Lachung and Lachen (-)4 to +4 Deg Celsious
What is the temperature in Gangtok during March-April?
Gangtok 12-18 Degree Celsius.
Do I have to carry woolen clothes in the month of May-September?
Light woolen clothes are preferred in the month May- September.
Time distance covered from Gangtok to Darjeeling and Gangtok to Siliguri.
The time covered to reach both the destination is just 4 hours drive.
How far is Zero to One stay Silk Route Residency (SRR) from the main market?
SRR is 10mins drive from the MG Marg.
Distance of your hotel from MG Road.
  • Hotel Khandroling (HKL) is 1 minute walking distance.
  • Silk Route Residency (SRR) is 10 mins drive.
Out of two hotels in Gangtok which hotel of yours is close to the MG Marg?
Zero to One stay Hotel Khandroling (HKL) is close to MG Marg.
How far is Pelling from Siliguri?
Pelling is 5 hours drive from Siliguri.
Is it safe to travel towards Gangtok at night?
Gangtok is a very safe destination and can be travelled anytime. However it is advised to travel during the daylight.
What do I do, if I lost or forgot something in my room?
If you lost or forgot your belongings in the room/hotel premises then kindly contact 7980658917 to help you out.
What kind of place is Lachung?
Lachung (9000+ ft asl - 120 kms from Gangtok) is one of the remotest destinations in India and offers stunning Himalayan beauty. Lachung is preferred for a 1 or 2 night stay by travellers looking to experience beauty. Lachung offers snow peak views, cool weather even in peak summer. One can get snow in Lachung till March/April and in May one can see wild flowers / Rhododendrons.
Do you have a hotel in Lachung?
No, we do not have a hotel in Lachung.
Where do you suggest me to go in Gangtok?
Tsongmo lake, Baba Mandir, Nathula pass, Rumtek Gumpa, Enchey Monastry, Saramsa Garden, Hunuman Tok, Ganesh Tok, Banjjhakri Falls, MG road. Tashi View Point, Flower Exhibition centre, Handicraft, Tibetology,Do Drul Chorten.
What is there to see in MG Road?
MG Marg is good for shopping. An evening stroll in this place is a must do activity when you are in Gangtok.
Will you arrange a pass for Nathula?
We have tied up with such service provider and hence the same can be organized on advance intimation and booking.
Do you provide transportation for local and distant travel in Sikkim and Bagdogra?
We have tied up with such service provider and hence the same can be organized on advance intimation and booking.
Please help with the opening and closing time of rope way operators?
Gangtok ropeway operates between 8am-4:30pm daily. Cost 60/- adult Child 30/- .However, these rates are subject to change.
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